Frequently Asked Questions
Everything you need to know about your hair and skin care journey.
When will my order ship?
Orders are typically processed within 3-5 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Are your products safe for all hair types?
Yes! Our products are formulated with natural ingredients designed to nourish and strengthen all hair textures, including curly, coily, and color-treated hair.
What is your return policy?
Due to the nature of our beauty and personal care products, we do not accept returns. However, if your order arrives damaged, please contact our support team within 48 hours.
Do you ship internationally?
We currently offer shipping to select countries worldwide. Shipping rates and delivery times vary based on your location and are calculated at checkout.
How should I store my products?
To maintain maximum potency and shelf life, we recommend storing your products in a cool, dry place away from direct sunlight.
Can I change my shipping address after ordering?
Address changes can only be made if the order has not yet been processed. Please email our customer service team immediately with your order number.